Money-Back Policy

Last updated: July 21, 2026 · Refund terms for the online-divorce service

We want you to feel safe buying FormsPal. This policy explains when the one-time plan fee and the monthly membership fee can be refunded, and how to ask. It supplements the Terms of Service and Membership Agreement.

1. The guarantee, your first 30 days

Within 30 days of purchase, everything you have paid us is fully refundable, the one-time plan fee and any membership charge billed by then, no questions asked. Email us within the window and we refund the full amount to your original payment method, typically the same business day we see your request. You don't need to give a reason (though feedback always helps us improve).

2. Membership fees after the first 30 days

After the 30-day guarantee window, the one-time plan fee is no longer refundable, but your most recent monthly membership charge is refundable on request, email us and we refund it, no questions asked. Membership charges from earlier months are not refunded. Canceling is always free and takes effect immediately for future charges: see how to cancel. (Remember: your first membership charge only happens 30 days after purchase, so canceling within the first month means you never pay a membership fee at all.)

3. What we can never refund

• Court filing fees, notary fees, service-of-process fees, and any other amounts paid to courts or third parties. Those are not our charges.
• Charges older than the applicable refund window, except where the law requires otherwise.

4. How to request a refund

1. Email support@formspal.com from your account email with the subject "Refund request", or use the contact form in your dashboard.
2. Tell us the purchase you're asking about. You don't need to give a reason, but feedback helps us improve.
3. We respond within one business day. Approved refunds are issued to your original payment method (banks typically post them within 5–10 business days).

5. Fairness and abuse

Extraordinary circumstances outside this policy may be considered case by case. We may decline refunds where the policy is being abused (for example, repeat purchase-refund cycles). Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your state.

6. A note on chargebacks

If something looks wrong on your statement, please contact us first. Most billing issues are fixed in one reply, faster than a bank dispute.

Questions about this document? Contact support@formspal.com. See also: Terms of Service · Privacy Notice · Cookie Notice · Membership Agreement · Money-Back Policy